I just purchased a new explorer in Fremont dealer. I was told that I will lose the warranty if I don't bring back the dear for all services. Is it true?

Thanks,
Candice

 

No, that is BS. That would be illegal for them to discountiniue the warranty because you didn't use them for the service. If you go elsewhwere though, just keep the reciepts, or if you do the service yourself, keep the reciepts of any purchases like the oil.

 

Ask your Dealer if they ever heard of the Magnuson-Moss Act of 1975. The statute is remedial in nature and is intended to protect consumers from deceptive warranty practices. If you can get your Dealer to put "You'll lose the warranty if I don't bring back the dealer for all services" in writing, then I would go for it. Once the Dealer does so, they have to provide all"SERVICES" free of charge.

No manufacture specifies that you have to use their products to maintain a warranty. An example would be motor oil. Ford specifies to use MOTORCRAFT or an equivilant. In other words, it must meet the API specification. If Ford stated that you HAD to use MOTORCRAFT oil only, then Ford would have to provide the oil free of charge.

While the Magnuson-Moss Act does not require manufacturers to provide a written warranty, it provides specific rules when one is provided. Among those provisions, FTC regulations state: (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if (1) the warrantor satisfies the Commission that the warranted product will function properlyONLY if the article or service so identified is used in connection with the warranted product, and (2) the Commission finds that such a waiver is in the public interest. (15 U.S.C.2302(C))

May be overkill but I hope this all makes sense

 

Having worked in ford dealerships for 35 years, I would say that this dealer has really stepped in it. You do not have to have the dealer do your maintance work on your vehicle. Just keep the records/reciepts of your oil changes and other services, just in case you have a warranty problem that requires these to be verified.